Refund policy

Your satisfaction is important to us. If you are unsure about your purchase, certain products may be sent on an approval basis upon prior request.

01  Returns & Exchange Policy

Return Eligibility

Products may be returned within 5 days of delivery subject to the following conditions:

  • Product must be unused and unworn
  • All original barcodes, tags, accessories, warranty cards, cleaning cloths, cases, and packaging must be intact
  • Valid invoice or proof of purchase must be provided
  • Product must be in resalable condition

Return Process

1Contact us by Email or WhatsApp with:

  • Invoice copy
  • Product photo
  • Reason for return

2Once approved, ship the product to the address shared by our team.

3After receiving the item, kindly allow 3–4 working days for inspection and approval.

Non-Returnable Products

For hygiene and customization reasons, the following items are not eligible for return or exchange:

  • Contact lenses
  • Prescription glasses
  • Customized lenses or special-order eyewear

Exchange Policy

Approved returns may be exchanged through store credit.

  • If the new product value is higher, the price difference must be paid.
  • Remaining store credit can be used for future purchases.

02  Refund Policy

Refunds are applicable only for:

  • Damaged products received
  • Defective products
  • Cancelled orders before dispatch

Refunds will be processed to the original payment method within 5 working days after approval.

Eye 2 Eye Opticians reserves the right to refuse refunds if returned goods are not in saleable condition.

03  Cancellation Policy

Orders may be cancelled for a full refund before dispatch.

Orders may also be automatically cancelled if:

  • Delivery address is incorrect
  • Customer is unavailable after two delivery attempts
  • Shipment is refused at delivery

04  Warranty Policy

All products come with a 1 Year Manufacturing Warranty unless otherwise specified.

✓  Warranty Covers

  • Missing components
  • Coating peeling or delamination
  • Lens coating bubbles or imperfections
  • Premature frame coating damage
  • Manufacturing or soldering defects

✕  Warranty Excludes

  • Scratches due to regular use
  • Accidental damage
  • Mishandling or improper storage
  • Chemical damage
  • Unauthorized repairs or alterations

Eye 2 Eye Opticians reserves the final right to determine whether the issue qualifies as a manufacturing defect.

05  After Sales Service

If your frame becomes loose or uncomfortable over time, we recommend visiting our store for a complimentary frame adjustment and fitting service, wherever applicable.

06  Contact Us

For support, returns, warranty, or order assistance, reach Eye 2 Eye Opticians:

Email:  info@eye2eyeopticians.in

WhatsApp:  +91 98201 55348